This website is operated by CellMyPhone. This shipping policy outlines important information regarding shipping, delivery, and related processes. Please read this policy carefully before placing an order.
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Shipping Locations: We currently offer shipping services within New Zealand and to Australia only. We do not ship elsewhere internationally at this time.
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Processing Time: Once your order has been placed and payment has been successfully processed, our team will work diligently to prepare your package for shipment. Please allow 1-2 business days for processing before your order is dispatched.
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Shipping Methods and Providers: We utilize trusted and reliable shipping providers to ensure timely and secure delivery of your order. The shipping method used may vary based on the size, weight, and destination of the package. We typically use New Zealand Post for our shipments within New Zealand and DHL for shipments to Australia.
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Shipping Costs: We are pleased to offer fast shipping for all orders. We charge a flat rate of $7.99 for shipping to New Zealand and $14.99 for shipping to Australia. No additional shipping fees will be applied to your purchase.
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Delivery Time: The estimated delivery time may vary depending on your location and the shipping method selected. Please note that delivery times are approximate and may be subject to unforeseen delays caused by the shipping provider or other external factors beyond our control.
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Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. This tracking number can be used to track the progress of your shipment on the shipping provider's website.
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Delivery Attempts and Receiving the Package: The shipping provider will attempt to deliver the package to the provided shipping address. If no one is available to receive the package, a delivery notice will be left, and you may be required to arrange a redelivery or pick up the package from a designated location as specified by the shipping provider.
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Damaged or Lost Packages: While we take utmost care in packaging and ensuring the safe delivery of your order, unforeseen circumstances can occur during transit. If your package arrives damaged or is lost during shipping, please contact us immediately. We will work with the shipping provider to initiate a claim and assist you in resolving the issue.
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Shipping Restrictions: We comply with all applicable laws and regulations regarding shipping restrictions.
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Changes to Shipping Policy: We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us info@cellmyphone.co.nz
