Frequently Asked Questions

Yes, all the devices we sell are unlocked unless specified otherwise. This means you can use them with any compatible carrier or SIM card. Every device also undergoes rigorous testing to ensure optimal functionality. Read our Grading and Testing criteria to learn more.

Yes, we provide a 12-month warranty for all our devices. This warranty covers any potential hardware defects or malfunctions. Please refer to our Warranty Policy for more details.

We offer a 14-day return period for our devices. If you are not satisfied with your purchase, you can return the device within this timeframe for a refund or exchange. Please review our Return Policy for more information on the return process and eligibility.

Our devices typically come with a charging cable unless stated otherwise. Please check the product description or contact us for specific details regarding accessories included with a particular device.

To place an order, simply select the device you wish to purchase and add it to your cart. Proceed to the checkout process, where you will provide your shipping and payment information. Once your order is confirmed, you will receive an email with the order details and shipping information.

We accept major credit cards, including Visa, Mastercard, and American Express. Additionally, we offer alternative payment methods such as PayPal, Apple Pay and Google Pay. The available payment options will be displayed during the checkout process.

Currently, we only offer shipping within New Zealand and to Australia. We do not ship elsewhere internationally at this time.

Once your order is processed and dispatched, the estimated delivery time within New Zealand is typically 1-3 days. For Australia, is typically 1-4 days.However, please note that delivery times may vary depending on your location and other external factors beyond our control. You will receive a shipping confirmation email with a tracking number to track the progress of your shipment.

Yes, we also buy preowned devices. If you have a device you'd like to sell, please visit our Tech Buyback page for more information on the process and get in touch for a quote.

For any further questions or assistance, our customer support team is here to help. You can reach us through our Contact Us page or email us at info@cellmyphone.co.nz.